Shipping
AUSTRALIA
SHIPPING RATE
EXPRESS SHIPPING FLAT RATE $15 AUD.
DELIVERY TIME
Delivery typically takes 1 to 3 business days from the time your order is shipped via Australia Post Express.
PROCESSING TIME
Our team requires 1-2 business days to process orders. Once your order has been processed it will be shipped via express post and you will receive an email with your tracking number.
Please note, during busy periods and promotional events there may be slight delays in dispatching your order.
NEW ZEALAND
SHIPPING RATE
EXPRESS SHIPPING FLAT RATE $30 AUD.
DELIVERY TIME
Delivery typically takes 2 to 5 business days from the time your order is shipped via Australia Post Express.
PROCESSING TIME
Our team requires 1-2 business days to process orders. Once your order has been processed it will be shipped via express post and you will receive an email with your tracking number.
Please note, during busy periods and promotional events there may be slight delays in dispatching your order.
INTERNATIONAL
SHIPPING RATE
Shipping rate for international orders will calculated at checkout.
PROCESSING TIME
Our team requires 1-2 business days to process orders. Once your order has been processed it will be shipped via express post and you will receive an email with your tracking number.
Please note, during busy periods and promotional events there may be slight delays in dispatching your order.
CUSTOM & IMPORT DUTY FEES
Please be aware that International orders may incur customs or import duty fees when your order arrives. Please contact your local customs office for further information. We do not offer refunds on International orders, only a store credit (less shipping costs) T&Cs apply.
LOST, DAMAGED OR STOLEN GOODS
ALL COUNTRIES
COCOWILLOW is not responsible for lost, stolen or damaged items.
REFUSAL OF DELIVERY
ALL COUNTRIES
Failing to accept a delivery or following up on an attempted delivery will be at the customer's expense and no store credit or refund will be given.